Qalqul Engine | Unified-IOP

Qalqul Engine
Qalqul Engine

Customer Service Solution: Streamline Ticket Management and Enhance Customer Support

Introduction to Customer Service

Serve your customers powered by AI

Our Customer Service solution, offers a comprehensive ticket management system that combines AI automation, manual ticket creation, and real-time agent dashboards. With customizable ticket building and flexible data integration, you can tailor the ticketing process to your specific needs.

Contact Center Unified Iop / Customer Service

Automated Routing

Automatically assign tickets to the appropriate agents or teams

Service Dashboards

Real-time dashboards displaying ticket updates

Service Pipelines

Organize tickets based on their type or category

Unified Workspace

Access ticket details, logs, and communication history

Ticket Customization

Create flexible fields and integrate data sources

Process Automation

Automate ticket assignment, status updates, or notifications

Workforce Management

Enable teams within pipelines, ensuring data segregation

Customer Feedback

Handling experience, agent performance, and satisfaction

Atlanta Sanada / Unified-Iop / CX Services
Hertz / Unified-Iop / CX Services
Nation Sportive / Unified-Iop / CX Services
Iwaco / Unified-Iop / CX Services
Elite Logo / Unified-Iop / CX Services

Enabling companies to succeed

Delivering exceptional support experiences is critical to the success of any business. By using our comprehensive suite of tools and features, companies can take their support capabilities to new heights. With our Customer Service solution, you can enhance your support capabilities, build strong customer relationships and ultimately succeed in today’s competitive business landscape.

Automated Routing

Streamline ticket distribution by automatically assigning tickets to the most appropriate agents or teams based on predefined rules and criteria. This ensures efficient and timely handling of customer inquiries and issues, optimizing resource allocation and minimizing response times.

Omnichannel Routing / Sales Tracking / Customer Service
Sales Dashboard / Sales Tracking / Insights

Service Dashboards

Empower agents with live, customizable dashboards that provide real-time updates on ticket statuses, workload, and key performance metrics. Agents can monitor and prioritize their tasks effectively, ensuring prompt resolution and exceptional customer service.

Service Pipelines

Organize tickets into different pipelines based on their type or category, allowing for streamlined management and prioritization of various ticket workflows. This feature enables teams to focus on specific types of tickets, improving efficiency and delivering specialized support.

Sales Pipllines / Sales Tracking
Unified Solution Inbox - Contact Center

Unified Workspace

Offer agents a dedicated workspace for each ticket, providing a centralized hub where they can access all relevant information, including ticket details, communication logs, and associated resources. This consolidated view enhances productivity and enables agents to provide personalized and efficient support.

Ticket Customization

Create tailored ticket templates with flexible fields and data sources, capturing specific information relevant to your organization’s unique workflow. This feature enables consistent data collection and ensures that agents have the necessary information to address customer inquiries accurately.

Social Media Support / Social Engagement
Conversational AI Qalqul Engine Unified Iop

Process Automation

Automate routine and repetitive ticket management tasks, such as ticket assignment, status updates, or notifications. By automating these processes, agents can focus on more complex customer issues, resulting in improved efficiency, reduced manual effort, and faster response times.

Workforce Management

Facilitate collaboration among multiple teams or groups within ticket pipelines while maintaining data segregation based on team permissions and access rights. This feature ensures that the right teams have access to the relevant information, enhancing coordination and optimizing resource utilization.

Salesforce Management / Sales Tracking
Self-Help

Customer Feedback

Gather valuable feedback from customers on their ticket handling experience, agent performance, and overall satisfaction. This feedback enables continuous improvement efforts, allowing businesses to enhance their customer-centric approach and deliver exceptional service that exceeds customer expectations.

Run Your Operations with Superpowers!

Ready to discover the superhero capabilities of our platform? Fill out the form below and let’s start the journey together. Our team is eager to assist you in unlocking extraordinary customer experiences. It’s time to make your customers happier and grow your market share!

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