Qalqul Engine | Unified-IOP

Qalqul Engine
Qalqul Engine

Contact Center Solution: Streamline Customer Interactions for Exceptional Experiences

Introduction to Contact Center

Beyond omnichannel communications

Contact Center is a vital component of our unified platform. Designed to enable companies to build real relationships with their customers. Combining cutting-edge technology and innovative features to streamline interactions, increase efficiency and enhance customer satisfaction.

Contact Center Unified Iop / Customer Service

Inbound Voice

Efficient incoming call management

Outbound Voice

Proactive outbound calling capabilities

Live Chat

Real-time customer support messaging

Social Interactions

Engage with customers on social media

Unified Agent Inbox

Centralized inbox for agent efficiency

Conversational AI

AI-powered automated conversations

Omnichannel Routing

Seamless communication across channels

Intelligent IVR

Efficient automated phone system with intelligent routing

Atlanta Sanada / Unified-Iop / CX Services
Hertz / Unified-Iop / CX Services
Nation Sportive / Unified-Iop / CX Services
Iwaco / Unified-Iop / CX Services
Elite Logo / Unified-Iop / CX Services

Enabling companies to succeed

With our advanced technology and comprehensive features, we enable businesses to build strong and lasting relationships with their customers. By leveraging the power of our Contact Center solution, companies can optimize their customer service operations, drive growth, and deliver exceptional experiences that set them apart from the competition.

Inbound Voice

Our Inbound Voice feature allows you to efficiently handle incoming customer calls. With intelligent call routing, you can ensure that calls are directed to the most appropriate agents, based on skills, availability, or other criteria. This feature enables personalized customer experiences, as agents have access to relevant customer information and previous interactions, enabling them to provide prompt and tailored assistance. 

New Inbound Call - Contact Center
New Auto Dialing - Contact Center

Outbound Voice

Reach out to your customers proactively with our Outbound Voice feature. This feature empowers you to initiate outbound calls for various purposes, such as sales campaigns, appointment reminders, or surveys. By leveraging automated dialing and call scripting capabilities, you can efficiently connect with customers and deliver personalized messages. 

Live Chat

Enhance real-time communication and support with our Live Chat feature. By integrating live chat functionality into your website or mobile app, you can engage with customers instantly and provide immediate assistance. This feature allows your agents to handle multiple chat conversations simultaneously, ensuring efficient response times. 

Fashi Shopping Experience Qalqul Paltform
Social Media Qalqul Unified Iop

Social Interactions

Connect with your customers on popular social media platforms using our Social Interactions feature. Monitor and respond to customer messages, comments, and mentions across various social media channels from a centralized platform. This feature enables you to actively engage with your audience, address customer concerns, and manage your online reputation effectively.

Unified Agent Inbox

Simplify agent workflows and boost productivity with our Unified Agent Inbox. This feature consolidates customer inquiries from various channels, such as voice, chat, email, and social media, into a single interface. Agents can access and respond to messages efficiently, without the need to switch between multiple applications or platforms. The Unified Agent Inbox provides a comprehensive view of customer interactions, enabling agents to deliver personalized and consistent support. 

Unified Solution Inbox - Contact Center
Conversational AI Qalqul Engine Unified Iop

Conversational AI

Leverage the power of Conversational AI with our advanced chatbot and virtual assistant capabilities. Our Conversational AI feature enables you to automate customer interactions and provide instant responses to common queries. By utilizing natural language processing and machine learning, our AI-powered chatbots can understand customer intent, offer personalized recommendations, and guide customers through self-service options. 

Omnichannel Routing

Deliver a seamless customer experience across multiple channels with our Omnichannel Routing feature. This feature ensures consistent interactions across voice, chat, email, and social media, allowing customers to switch channels without losing context. By integrating and routing customer inquiries through a unified system, you can provide a cohesive and personalized experience regardless of the channel used. 

Omnichannel Routing / Sales Tracking / Customer Service
Intelligent Ivr qalqul engine Unified Iop

Intelligent IVR

Intelligent IVR (Interactive Voice Response) is an advanced automated phone system that uses artificial intelligence and natural language processing to interact with callers. It intelligently routes calls based on customer preferences, past interactions, and available resources. With personalized menus and options, it enhances customer self-service and improves overall call handling efficiency.

Run Your Operations with Superpowers!

Ready to discover the superhero capabilities of our platform? Fill out the form below and let’s start the journey together. Our team is eager to assist you in unlocking extraordinary customer experiences. It’s time to make your customers happier and grow your market share!

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