Qalqul Engine | Unified-IOP

Social Engagement Solution: Maximize Engagement and Amplify Your Brand’s Reach

Q Help Desk

The Power Support

The Qalqul Engine Help Desk is designed to unify and streamline all customer support operations. It integrates with social media platforms, telephony systems, chatbots, online forms, and local data via API. The module includes various desks, each with specific functionalities, and is equipped with a Kanban Agile system to enhance task management and operational efficiency.

Q Help is Composed of Five Modules

Qalqul Help Desk unifies and streamlines all organizational communication channels through four essential desks.

Team Management

Integrates telephony, SMS, email, social media, online forms, and chatbots into a single platform for efficient and seamless communication management.

Help Desk Analytics

Consolidates all interactions into a unified dashboard, offering a centralized view for efficient customer communication management and enhanced user productivity.

Help Desk Collaboration

Centralizes resources for quick access, providing agents with up-to-date information to enhance first-call resolution rates and customer service quality.

Knowledge Base Management

Aggregates customer profiles and histories into a single view, enabling personalized interactions and effective relationship management to foster loyalty and satisfaction.

Service Level Agreement

Integrates and streamlines social media management for publishing, scheduling, moderation, and real-time interaction, ensuring consistent brand voice and engagement.

Customer Feedback Management

Vue consolidée des interactions sur les réseaux sociaux, analyses en temps réel

Connected Channels

La gestion d’équipe au sein de Qalqul Help Desk permet une administration centralisée et efficace des utilisateurs.
Les responsables peuvent créer et gérer des comptes pour chaque membre de l’équipe, en attribuant des permissions
et des rôles spécifiques en fonction des tâches et des responsabilités de chacun.

Overall, Qalqul Engine's Help Desk module

optimizes communication workflows by centralizing diverse channels and providing powerful
tools for efficient interaction management and customer engagement.

Operational Functions

Les fonctionnalités opérationnelles de Qalqul Help Desk incluent la gestion des équipes, la planification et l’édition des publications, la surveillance
des réseaux sociaux pour les mentions de marque, des réponses automatisées, et des tableaux de bord personnalisables
pour une vue d’ensemble des interactions et des performances.

Social Media Integration

Connects to platforms like Facebook, Instagram, LinkedIn, and TikTok. Enables monitoring, responding, and managing customer interactions on social media.

Telephony System Integration

Integrates with telephony systems to manage voice calls. Features call logging, call routing, and automated responses to handle inquiries efficiently.

Advanced Workflow Builder

Equipped with tools to automate and streamline support processes. Customizable workflows to suit specific business needs, improving operational efficiency.

Chatbot Integration

Connects to chatbots on websites and mobile apps. Automates initial customer interactions, providing instant responses and solutions.

Online Forms Integration

Connects to online forms for capturing customer inquiries and feedback.
Streamlines the process of gathering customer information for faster resolution.

API Connectivity

Integrates with local data systems via API. Ensures seamless data exchange, enabling precise and informed support operations.

Enhanced Customer Experience

Streamlines all operations with precision, ensuring a seamless customer experience. Provides timely and accurate responses to customer queries, enhancing satisfaction and loyalty.

Inbox Desk

  • Centralized Communication : Consolidates all inbound and outbound interactions into a single dashboard.
  • Channel Integration : Supports telephony, SMS, email, social media, online forms, and chatbots.
  • Efficient Management : Enhances response times and customer satisfaction by managing interactions from one place.
Conversational AI Qalqul Engine Unified Iop

Profile Desk

  • Customer Overview: Aggregates customer profiles and interaction histories into a unified view.
  • Personalized Interactions: Provides insights into customer preferences and previous interactions for tailored service.
  • Relationship Management: Enhances customer loyalty and satisfaction through informed and personalized support.

Knowledge Base Desk

  • Centralized Information: Stores FAQs, troubleshooting guides, product information, and other resources.
  • Quick Access: Empowers support agents with accurate and up-to-date information for faster query resolution.
  • Improved Service Quality: Enhances first-call resolution rates and overall customer service quality.

Automation Desk

  • Workflow Automation: Automates routine tasks such as ticket routing, response drafting, and follow-up scheduling.
  • Operational Efficiency: Reduces manual workload, minimizes errors, and increases productivity.
  • Focus on Strategy: Allows teams to concentrate on complex tasks and strategic initiatives.

Social Media Desk

  • Social Media Integration: Connects with platforms like Facebook, Instagram, LinkedIn, and TikTok.
  • Content Management: Facilitates publishing, scheduling, and moderating social media content.
  • Community Engagement: Manages interactions with followers, responds to comments, and monitors brand mentions in real-time.

Kanban Agile System

  • Task Management: Utilizes a Kanban board to visualize workflows and track progress.
  • Agile Processes: Enhances flexibility and responsiveness by allowing teams to manage tasks in an agile manner.
  • Improved Efficiency: Streamlines operations by enabling clear prioritization and efficient task handling.

What people say

Qalqul Engine elicits a wide range of opinions among users. Some consider it a revolutionary innovation in the field of natural language processing, praising its ability to generate quality content and respond to queries efficiently.

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