Qalqul Engine | Unified-IOP

Contact Center Solution: Streamline Customer Interactions for Exceptional Experiences

Q Contact Center

Beyond omnichannel communications

A unified automated contact center connected to all communication channels with a powerful drag-and-drop process and campaign management.

It integrates with telephony, SMS, email, Facebook, Instagram, LinkedIn, Twitter, and is equipped with powerful chatbots, both conversational and cognitive. 

Contact Center Unified Iop / Customer Service

Modules

Qalqul Contact Center Desk unifies and streamlines all organizational communication channels through four essential desks.

Sales Module

The Sales Module of Qalqul Engine is a unified solution that connects with all social media, telephony, SMS, email, chatbots, websites, and mobile apps. It integrates with existing ecosystems to centralize sales activities, streamline communication, and automate processes for enhanced efficiency.

Help Module

The Help Desk Module centralizes support with integrated ticket management and a knowledge base, connecting with social media, telephony, SMS, email, chatbots, websites, and mobile apps. It streamlines communication and automates support processes for enhanced efficiency.

Social Media Module

Unified Communication : Centralizes all interactions into one dashboard.

Enhanced Efficiency : Streamlines cross-channel communication.

Smart Phone Dialer

The Smart Phone Dialer of Qalqul Engine enhances communication with advanced call features, call logging, and analytics. It supports SMS and voicemail integration, streamlining your telephony operations within the Qalqul ecosystem.

Automation Module

The Automation Module of Qalqul Engine optimizes operational efficiency by automating repetitive tasks across social media, telephony, SMS, email, chatbots, websites, and mobile apps. It streamlines workflows, enhances productivity, and ensures consistent performance within the Qalqul ecosystem.

Profile Module

Comprehensive Overview : Aggregates all customer profiles and histories.

Improved Engagement: Provides insights for personalized interactions.

Knowledge base

Centralized Information: Access a unified repository of information.

Quick Resolution: Enables faster query resolution and support.

Connected Channels

The Qalqul Engine Intelligent Contact Center will connect all your social channels, websites, mobile apps, and telephony systems.
This integration allows you to manage all inquiries and support requests from a single, unified platform,
with management capabilities for both remote and on-site staff.
 

Enabling companies to succeed

With our advanced technology and comprehensive features, we enable businesses to build strong and lasting relationships with their customers. By leveraging the power of our Contact Center solution, companies can optimize their customer service operations, drive growth, and deliver exceptional experiences that set them apart from the competition. 

Operational Functions

The operational functions of Qalqul Contact Center Desk include team management, scheduling and editing of posts, social media monitoring for brand mentions, automated responses, and customizable dashboards for an overview of interactions and performance. 

Inbound Voice

Efficient incoming call management

Outbound Voice

Proactive outbound calling capabilities

Live Chat

Real-time customer support messaging​

Social Interactions

Engage with customers on social media

Unified Agent Inbox

Centralized inbox for agent efficiency

Conversational AI

AI-powered automated conversations

Omnichannel Routing

Seamless communication across channels

Intelligent IVR

Efficient automated phone system with intelligent routing

Inbound Voice

Our Inbound Voice feature allows you to efficiently handle incoming customer calls. With intelligent call routing, you can ensure that calls are directed to the most appropriate agents, based on skills, availability, or other criteria. This feature enables personalized customer experiences, as agents have access to relevant customer information and previous interactions, enabling them to provide prompt and tailored assistance. 

New Inbound Call - Contact Center
New Auto Dialing - Contact Center

Outbound Voice

Reach out to your customers proactively with our Outbound Voice feature. This feature empowers you to initiate outbound calls for various purposes, such as sales campaigns, appointment reminders, or surveys. By leveraging automated dialing and call scripting capabilities, you can efficiently connect with customers and deliver personalized messages. 

Live Chat

Enhance real-time communication and support with our Live Chat feature. By integrating live chat functionality into your website or mobile app, you can engage with customers instantly and provide immediate assistance. This feature allows your agents to handle multiple chat conversations simultaneously, ensuring efficient response times. 

Fashi Shopping Experience Qalqul Paltform
Social Media Qalqul Unified Iop

Social Interactions

Connect with your customers on popular social media platforms using our Social Interactions feature. Monitor and respond to customer messages, comments, and mentions across various social media channels from a centralized platform. This feature enables you to actively engage with your audience, address customer concerns, and manage your online reputation effectively.

Unified Agent Inbox

Simplify agent workflows and boost productivity with our Unified Agent Inbox. This feature consolidates customer inquiries from various channels, such as voice, chat, email, and social media, into a single interface. Agents can access and respond to messages efficiently, without the need to switch between multiple applications or platforms. The Unified Agent Inbox provides a comprehensive view of customer interactions, enabling agents to deliver personalized and consistent support. 

Unified Solution Inbox - Contact Center
Conversational AI Qalqul Engine Unified Iop

Conversational AI

Leverage the power of Conversational AI with our advanced chatbot and virtual assistant capabilities. Our Conversational AI feature enables you to automate customer interactions and provide instant responses to common queries. By utilizing natural language processing and machine learning, our AI-powered chatbots can understand customer intent, offer personalized recommendations, and guide customers through self-service options. 

Omnichannel Routing

Deliver a seamless customer experience across multiple channels with our Omnichannel Routing feature. This feature ensures consistent interactions across voice, chat, email, and social media, allowing customers to switch channels without losing context. By integrating and routing customer inquiries through a unified system, you can provide a cohesive and personalized experience regardless of the channel used. 

Omnichannel Routing / Sales Tracking / Customer Service
Intelligent Ivr qalqul engine Unified Iop

Intelligent IVR

Intelligent IVR (Interactive Voice Response) is an advanced automated phone system that uses artificial intelligence and natural language processing to interact with callers. It intelligently routes calls based on customer preferences, past interactions, and available resources. With personalized menus and options, it enhances customer self-service and improves overall call handling efficiency.

What people say

Qalqul Engine elicits a wide range of opinions among users. Some consider it a revolutionary innovation in the field of natural language processing, praising its ability to generate quality content and respond to queries efficiently.

Trust us, to build together an interconnected world for a better and easier future
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