Qalqul Engine | Unified-IOP

Social Engagement Solution: Maximize Engagement and Amplify Your Brand’s Reach

Q Inbox Desk

Strengthen your communication !

The Inbox desk of Qalqul Engine is a robust solution designed to unify and streamline communication channels into a cohesive interface.

It integrates telephony, SMS, email, Facebook, Instagram, LinkedIn, TikTok, online forms, and chatbots, enabling users to efficiently manage all inbound and outbound interactions.

Components

Intégrez dès aujourd’hui Qalqul Inbox dans votre entreprise pour centraliser et automatiser vos communications multicanal.

Intégrez dès aujourd’hui Qalqul Inbox dans votre entreprise pour centraliser et automatiser vos communications multicanal.

Intégrez dès aujourd’hui pour centraliser et automatiser vos communications multicanal.

Social Desk

Consolidates all inbound and outbound interactions into a unified dashboard, enhancing operational efficiency and user experience.

Profile desk

Consolidates all inbound and outbound interactions into a unified dashboard, enhancing operational efficiency and user experience.

Automation Desk

Provides access to a centralized knowledge base, empowering users with quick access to information for faster query resolution and customer support.

Knowledge Base Module

Provides access to a centralized knowledge base, empowering users with quick access to information for faster query resolution and customer support.

Composed of Four Desks

Qalqul Inbox unifies communication channels through four essential desks, optimizing business operations and enhancing customer interactions.

Social Desk

Unified Communication : Centralizes all interactions into one dashboard.
Enhanced Efficiency : Streamlines cross-channel communication.

Profile Desk

Comprehensive Overview : Aggregates all customer profiles and histories.
Improved Engagement: Provides insights for personalized interactions.

Automation Desk

Task Automation : Automates routine tasks, reducing manual work.
Increased Productivity : Frees up time for strategic tasks.

Knowledge Base Module

Centralized Information: Access a unified repository of information.
Quick Resolution: Enables faster query resolution and support.

Modules

Qalqul Inbox unifies and streamlines all organizational communication channels through four essential modules.

Inbox Module

This allows your team to manage conversations from social media, email, SMS, chatbots, and more, all in one place.

Profile Module

Comprehensive Overview : Aggregates all customer profiles and histories.
Improved Engagement : Provides insights for personalized interactions.

Knowledge Base Module

Centralized Information: Access a unified repository of information.
Quick Resolution: Enables faster query resolution and support.

Social Media Module

Unified Communication : Centralizes all interactions into one dashboard.
Enhanced Efficiency : Streamlines cross-channel communication.

Components of Q-Inbox

Intégrez dès aujourd’hui Qalqul Inbox dans votre entreprise pour centraliser et automatiser vos communications multicanal.

Offrez à vos clients une expérience exceptionnelle grâce à une gestion proactive des interactions une analyse avancée des données et une sécurité de pointe et atteignez de nouveaux sommets de satisfaction et d’efficacité.

Social desk
Profile desk
Automation Desk
Knowledge base

Connected Channels

The Qalqul Engine Inbox Desk will connect all your social channels, websites, mobile apps, and telephony systems.
This integration allows your customer service team to manage all inquiries and support requests from a single, unified platform.

Qalqul Engine's Inbox Module optimizes communication workflows

Centralizing diverse channels, for efficient interaction management and enhanced customer engagement.

Automation and Ai

Automated Scheduling

– Scheduling social media posts across various channels
– Calendar-based scheduling with a focus on social media timelines
– Time zone management for social media scheduling

Mass AI Replies

– Sending automated responses to a large number of social media inquiries
– Customizable AI-driven replies tailored for social media interactions
– Performance tracking for mass AI replies on social media

E-reputation Management

– Monitoring and managing online reputation, with a primary focus on social media platforms
– Responding to reviews and feedback received through social media channels
– Reputation analytics and reporting for social media interactions

Operational Functions

Les fonctionnalités opérationnelles de Qalqul Inbox incluent la gestion des équipes, la planification et l’édition des publications, la surveillance
des réseaux sociaux pour les mentions de marque, des réponses automatisées, et des tableaux de bord personnalisables
pour une vue d’ensemble des interactions et des performances.

Unified Communication Channels

Integrates telephony, SMS, email, social media, online forms, and chatbots into a single platform for efficient and seamless communication management.

Single View Interface

Consolidates all interactions into a unified dashboard, offering a centralized view for efficient customer communication management and enhanced user productivity.

Knowledge Base Module

Centralizes resources for quick access, providing agents with up-to-date information to enhance first-call resolution rates and customer service quality.

Profile Module

Aggregates customer profiles and histories into a single view, enabling personalized interactions and effective relationship management to foster loyalty and satisfaction.

Social Media Module

Integrates and streamlines social media management for publishing, scheduling, moderation, and real-time interaction, ensuring consistent brand voice and engagement.

Single View Dashboards

Vue consolidée des interactions sur les réseaux sociaux, analyses en temps réel

Unified Communication Channels

  • Integrates telephony, SMS, email, and social media platforms (Facebook, Instagram, LinkedIn, TikTok), online forms, and chatbots.
  • Ensures all communication channels are accessible and manageable from a single platform.
  • Facilitates seamless interaction handling across different channels, enhancing response times and improving customer satisfaction.
Conversational AI Qalqul Engine Unified Iop

Single View Interface

  • Consolidates all inbound and outbound interactions into a unified dashboard.
  • Provides a centralized view of customer communications, enabling quick access and efficient management.
  • Enhances user productivity by eliminating the need to switch between multiple tools or interfaces.

Knowledge Base Module

  • Centralizes information and resources for quick access during customer interactions.
  • Stores FAQs, troubleshooting guides, product information, and other relevant documents.
  • Empowers agents with accurate and up-to-date information, enhancing first-call resolution rates and overall customer service quality.

Profile Module

  • Aggregates customer profiles and interaction histories into a single view.
  • Offers a comprehensive overview of customer preferences, previous interactions, and service requests.
  • Enables personalized customer interactions and effective relationship management, fostering customer loyalty and satisfaction.

Social Media Module

  • Integrates social media accounts (Facebook, Instagram, LinkedIn, TikTok) into the platform.
  • Facilitates seamless publishing, scheduling, and moderation of social media content.
  • Manages interactions with followers, responds to comments and messages, and monitors brand mentions in real-time.
  • Streamlines social media management to ensure consistent brand voice and engagement across all platforms.

Workflow Automation

  • Automates routine tasks such as ticket routing, response drafting, and follow-up scheduling.
  • Enhances operational efficiency by reducing manual workload and minimizing errors.
  • Allows teams to focus on strategic tasks and complex customer interactions, thereby increasing overall productivity and effectiveness.

What people say

Qalqul Engine elicits a wide range of opinions among users. Some consider it a revolutionary innovation in the field of natural language processing, praising its ability to generate quality content and respond to queries efficiently.

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